FREQUENTLY ASKED QUESTIONS
WHAT DRONES ARE ADAPTED FOR THE BACKPACKS AND HOW MANY CAN I CARRY WITH ME?
Torvol backpacks are built with a pilot-centric approach, giving the ability to the user to adjust them according to their equipment and needs.
The FPV Line Up is designed in close collaboration with FPV Pro Pilots having, as a result, the development of highly adjustable backpacks made to fit your FPV equipment safely and comfortably.
The Quad Pitstop Backpack Pro is designed to carry 4 FPV drones and the FPV gear that you need for your next flight.
The Quad Pitstop Backpack is developed to carry 2 drones in bag’s main compartment and by attaching the Quad Strap externally you can take with you an additional drone.
The Imaging Line Up has been developed to provide Travel Photographs and Aerial Imaging enthusiasts the ability to travel with a single backpack to their next destination, taking with them all the gear they need to capture moments and places never seen before.
The Drone Explorer Backpack is specially developed to carry any kind of compact drone similar to the DJI Mavic Pro as all your DSLR Camera gear, and clothing necessities for your next travel. The Drone Explorer Backpack fits perfectly with the Drone Compact Case for extra carrying comfort and protection to your favorite drone.
The Drone Adventure Backpack is developed for drones similar to DJI Phantom as it fits more than 75% of the imaging drones sold on the market. The Drone Adventure Backpack also provides ample space for your DSLR Camera equipment and clothing necessities for an adventurous photography trip.
The Freestyle Line Up includes practical bags that allow you to bring your drone wherever you go.
The Freestyle Pitstop Bag fits 1 FPV drone and all the LiPos and tools you need to enjoy your next flying session to the maximum.
A DEFECTIVE TORVOL PRODUCT?
We stand for the quality of our Torvol products. We offer 2 years warranty on all products sold. Your local laws may provide additional rules on warranty.
This warranty does not cover damage caused by improper care, mishandling, misuse, alteration, or accidental damage; nor does it cover the natural breakdown of materials that occurs after extended use (i.e. zipper wear, fabric abrasion, etc.). Also, this warranty excludes all claims to any incidental or consequential loss to personal property.
Some states, provinces and countries do not allow the exclusion or limitation of incidental or consequential damages, so this exclusion may not apply to you. The Torvol Warranty does not in any way restrict the rights that you may have under such rules. The Torvol Warranty covers defects in materials and workmanship in every Torvol product from the date
of shipment from Torvol or the date of the original purchase. If you have a valid claim under the Torvol Warranty and have returned the product in accordance with the procedure, we will replace the defective product free of cost or refund the purchasing price.
Torvol Warranty and have returned the product in accordance with the procedure, we will replace the defective product free of cost or refund the purchasing price.
There are some exclusions to the Torvol Warranty, including but not limited to:
Problems that result from external causes such as accident, abuse or misuse.
Use that is not in accordance with Torvol’ product instructions.
Products which have been tampered with
Problems caused by using third party handling.
WHAT YOU NEED TO DO IF YOU WANT TO RETURN A PRODUCT?
To return a product from within the Torvol Service Region, please follow the instructions set out below. If you want to return a product from a location outside the Torvol Service Region, please contact Torvol via the Returns form.
There may be restrictions as to our ability to handle your claim and/or there will be shipping costs involved in returning the product. The Torvol Customer Care team will be able to provide more information.
Use the Torvol shipping label and save a copy. You will receive an email confirming the RMA number. This email will include a prepaid returns shipping label. Use the Torvol shipping label you have received and follow the shipping instructions set out on the label to send the products back to Torvol. We are unable to process returned products sent using an alternate carrier or shipping label. Please ensure that all previous shipping labels or other markings have been removed or covered completely prior to applying the provided return shipping label. Retain a copy of the shipping label with the applicable tracking number signed by an agent of the carrier.
Return the product within 14 days of the RMA issue Torvol must receive the returned item within 14 calendar days after an RMA number has been issued. Make sure you pack the product in a safe packaging. All contents need to be included.