Support

-WHAT DRONES ARE ADAPTED FOR THE BACKPACKS AND HOW MANY CAN I CARRY WITH ME?

 
Torvol backpacks are built with a pilot-centric approach, giving the ability to the user to adjust them according to their equipment and needs.
The FPV Line Up is designed in close collaboration with FPV Pro Pilots having, as a result, the development of highly adjustable backpacks made to fit your FPV equipment safely and comfortably.
The Quad Pitstop Backpack Pro is designed to carry 4 FPV drones and the FPV gear that you need for your next flight.
The Quad Pitstop Backpack is developed to carry 2 drones in bag's main compartment and by attaching the Quad Strap externally you can take with you an additional drone.

The Imaging Line Up has been developed to provide Travel Photographs and Aerial Imaging enthusiasts the ability to travel with a single backpack to their next destination, taking with them all the gear they need to capture moments and places never seen before.
The Drone Explorer Backpack is specially developed to carry any kind of compact drone similar to the DJI Mavic Pro as all your DSLR Camera gear, and clothing necessities for your next travel. The Drone Explorer Backpack fits perfectly with the Drone Compact Case for extra carrying comfort and protection to your favorite drone.
The Drone Adventure Backpack is developed for drones similar to DJI Phantom as it fits more than 75% of the imaging drones sold on the market. The Drone Adventure Backpack also provides ample space for your DSLR Camera equipment and clothing necessities for an adventurous photography trip.

The Freestyle Line Up includes practical bags that allow you to bring your drone wherever you go.
The Freestyle Pitstop Bag fits 1 FPV drone and all the LiPos and tools you need to enjoy your next flying session to the maximum.

 -HOW CAN I GET A PERSONALIZED PILOT TAG?

Personilized Pilot Tags are only created for the Quad Pitstop Backpack Pro. To get your Personilized Pilot Tag for your Quad Pitstop Backpack Pro please, fill up the form on torvol.com/register.

-WHERE CAN I RECEIVE MY ORDER?
You can receive it at a private address (home, work or a drop point), but never a post office box, hotel or non-permanent address.

-HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Delivery times depend on the receiving destination and might take up to 5 days. Currently, we only ship to the following countries: Andorra, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hungary, Ireland, Italy, Jersey, Latvia, Lichtenstein, Lithuania, Luxemburg, Monaco, the Netherlands, Norway, Poland, Portugal, San Marino, Switzerland, Romania, Slovakia, Slovenia, Spain, Sweden and the UK.
Deliveries are made from Monday till Friday.

-WHAT IS THE PROCESS FOR HOME DELIVERY?
1) After you finalize an order, we will send you a confirmation e-mail when your order is confirmed by the warehouse.
2) Second e-mail with a tracking number and a link to the courier’s website is send when the product is shipped.
3) And finally, the courier will contact you via SMS or e-mail to notify you when your order will be delivered at the provided address.

-WHICH COURIER WILL DELIVER THE ORDER?
We use UPS service to deliver the orders to the abovementioned destinations. This can be subject to change depending on circumstances.

-WHAT HAPPENS IF I AM NOT AT HOME WHEN THE ORDER IS DELIVERED?
If you are not home the courier will leave you a reminder slip with their contact information. In some cases, there can be a 2nd delivery attempt scheduled depending on the local situation. Please check your local delivery details on the website of the courier used.
You can also call the courier directly and give them the order tracking number to arrange a delivery date.

-WHAT IS A DROP-OFF POINT?
A Drop-off Point is a place where you can pick up/drop off your package that is not your home. You can also find your nearest UPS drop-off point at https://www.ups.com/dropoff.

-WHERE CAN I FIND MY INVOICE?
The invoice will be sent in the confirmation email. If you have issues or questions about the invoice or request a new copy please contact customercare@torvol.com.

-A DEFECTIVE TORVOL PRODUCT.

We stand for the quality of our Torvol products. We offer a warranty on all products sold. Your local laws may provide additional rules on warranty.
This warranty does not cover damage caused by improper care, mishandling, misuse, alteration, or accidental damage; nor does it cover the natural breakdown of materials that occurs after extended use (i.e. zipper wear, fabric abrasion, etc.). Also, this warranty excludes all claims to any incidental or consequential loss to personal property.
Some states, provinces and countries do not allow the exclusion or limitation of incidental or consequential damages, so this exclusion may not apply to you. The Torvol Warranty does not in any way restrict the rights that you may have under such rules. The Torvol Warranty covers defects in materials and workmanship in every Torvol product from the date
of shipment from Torvol or the date of the original purchase. If you have a valid claim under the Torvol Warranty and have returned the product in accordance with the procedure, we will replace the defective product free of cost or refund the purchasing price.
There are some exclusions to the Torvol Warranty, including but not limited to:
1) Problems that result from external causes such as accident, abuse or misuse.
2) Use that is not in accordance with Torvol' product instructions.
3) Products which have been tampered with
4) Problems caused by using third party handling.

-WHAT YOU NEED TO DO IF YOU WANT TO RETURN A PRODUCT

To return a product from within the Torvol Service Region, please follow the instructions set out below. If you want to return a product from a location outside the Torvol Service Region, please contact Torvol via the Returns and Warranty form on torvol.com/support#returnsandwarranty. There may be restrictions as to our ability to handle your claim and/or there will be shipping costs involved in returning the product. The Torvol Customer Care team will be able to provide more information.

1. Contact Torvol Support via the Returns and Warranty form on torvol.com/support#returnsandwarranty to get an RMA number to return a product from within the Torvol Service Region you can obtain a Return Merchandise Authorization (RMA) number by contacting Torvol Customer Care. Use any of the contact methods listed on Torvol.com.
2. Use the Torvol shipping label and save a copy. You will receive an email confirming the RMA number. This email will include a prepaid returns shipping label. Use the Torvol shipping label you have received and follow the shipping instructions set out on the label to send the products back to Torvol. We are unable to process returned products sent using an alternate carrier or shipping label. Please ensure that all previous shipping labels or other markings have been removed or covered completely prior to applying the provided return shipping label. Retain a copy of the shipping label with the applicable tracking number signed by an agent of the carrier.
3. Return the product within 14 days of the RMA issue Torvol must receive the returned item within 14 calendar days after an RMA number has been issued. Make sure you pack the
product in a safe packaging. All contents need to be included.

-TORVOL RESELLERS

On torvol.com/where-to-buy you can find all Torvol Authorized resellers categorized based on their country of residense.

-DO YOU WANT TO BECOME AN AUTHORIZED RESELLER?

Send an e-mail on sales@torvol.com and the Torvol sales team will answer your request the sooner possible.

-WHAT DRONES ARE ADAPTED FOR THE BACKPACKS AND HOW MANY CAN I CARRY WITH ME?

 
Torvol backpacks are built with a pilot-centric approach, giving the ability to the user to adjust them according to their equipment and needs.
The FPV Line Up is designed in close collaboration with FPV Pro Pilots having, as a result, the development of highly adjustable backpacks made to fit your FPV equipment safely and comfortably.
The Quad Pitstop Backpack Pro is designed to carry 4 FPV drones and the FPV gear that you need for your next flight.
The Quad Pitstop Backpack is developed to carry 2 drones in bag's main compartment and by attaching the Quad Strap externally you can take with you an additional drone.

The Imaging Line Up has been developed to provide Travel Photographs and Aerial Imaging enthusiasts the ability to travel with a single backpack to their next destination, taking with them all the gear they need to capture moments and places never seen before.
The Drone Explorer Backpack is specially developed to carry any kind of compact drone similar to the DJI Mavic Pro as all your DSLR Camera gear, and clothing necessities for your next travel. The Drone Explorer Backpack fits perfectly with the Drone Compact Case for extra carrying comfort and protection to your favorite drone.
The Drone Adventure Backpack is developed for drones similar to DJI Phantom as it fits more than 75% of the imaging drones sold on the market. The Drone Adventure Backpack also provides ample space for your DSLR Camera equipment and clothing necessities for an adventurous photography trip.

The Freestyle Line Up includes practical bags that allow you to bring your drone wherever you go.
The Freestyle Pitstop Bag fits 1 FPV drone and all the LiPos and tools you need to enjoy your next flying session to the maximum.

 -HOW CAN I GET A PERSONALIZED PILOT TAG?

Personilized Pilot Tags are only created for the Quad Pitstop Backpack Pro. To get your Personilized Pilot Tag for your Quad Pitstop Backpack Pro please, fill up the form on torvol.com/register.

-WHERE CAN I RECEIVE MY ORDER?
You can receive it at a private address (home, work or a drop point), but never a post office box, hotel or non-permanent address.

-HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Delivery times depend on the receiving destination and might take up to 5 days. Currently, we only ship to the following countries: Andorra, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hungary, Ireland, Italy, Jersey, Latvia, Lichtenstein, Lithuania, Luxemburg, Monaco, the Netherlands, Norway, Poland, Portugal, San Marino, Switzerland, Romania, Slovakia, Slovenia, Spain, Sweden and the UK.
Deliveries are made from Monday till Friday.

-WHAT IS THE PROCESS FOR HOME DELIVERY?
1) After you finalize an order, we will send you a confirmation e-mail when your order is confirmed by the warehouse.
2) Second e-mail with a tracking number and a link to the courier’s website is send when the product is shipped.
3) And finally, the courier will contact you via SMS or e-mail to notify you when your order will be delivered at the provided address.

-WHICH COURIER WILL DELIVER THE ORDER?
We use UPS service to deliver the orders to the abovementioned destinations. This can be subject to change depending on circumstances.

-WHAT HAPPENS IF I AM NOT AT HOME WHEN THE ORDER IS DELIVERED?
If you are not home the courier will leave you a reminder slip with their contact information. In some cases, there can be a 2nd delivery attempt scheduled depending on the local situation. Please check your local delivery details on the website of the courier used.
You can also call the courier directly and give them the order tracking number to arrange a delivery date.

-WHAT IS A DROP-OFF POINT?
A Drop-off Point is a place where you can pick up/drop off your package that is not your home. You can also find your nearest UPS drop-off point at https://www.ups.com/dropoff.

-WHERE CAN I FIND MY INVOICE?
The invoice will be sent in the confirmation email. If you have issues or questions about the invoice or request a new copy please contact customercare@torvol.com.

-A DEFECTIVE TORVOL PRODUCT.

We stand for the quality of our Torvol products. We offer a warranty on all products sold. Your local laws may provide additional rules on warranty.
This warranty does not cover damage caused by improper care, mishandling, misuse, alteration, or accidental damage; nor does it cover the natural breakdown of materials that occurs after extended use (i.e. zipper wear, fabric abrasion, etc.). Also, this warranty excludes all claims to any incidental or consequential loss to personal property.
Some states, provinces and countries do not allow the exclusion or limitation of incidental or consequential damages, so this exclusion may not apply to you. The Torvol Warranty does not in any way restrict the rights that you may have under such rules. The Torvol Warranty covers defects in materials and workmanship in every Torvol product from the date
of shipment from Torvol or the date of the original purchase. If you have a valid claim under the Torvol Warranty and have returned the product in accordance with the procedure, we will replace the defective product free of cost or refund the purchasing price.
There are some exclusions to the Torvol Warranty, including but not limited to:
1) Problems that result from external causes such as accident, abuse or misuse.
2) Use that is not in accordance with Torvol' product instructions.
3) Products which have been tampered with
4) Problems caused by using third party handling.

-WHAT YOU NEED TO DO IF YOU WANT TO RETURN A PRODUCT

To return a product from within the Torvol Service Region, please follow the instructions set out below. If you want to return a product from a location outside the Torvol Service Region, please contact Torvol via the Returns and Warranty form on torvol.com/support#returnsandwarranty. There may be restrictions as to our ability to handle your claim and/or there will be shipping costs involved in returning the product. The Torvol Customer Care team will be able to provide more information.

1. Contact Torvol Support via the Returns and Warranty form on torvol.com/support#returnsandwarranty to get an RMA number to return a product from within the Torvol Service Region you can obtain a Return Merchandise Authorization (RMA) number by contacting Torvol Customer Care. Use any of the contact methods listed on Torvol.com.
2. Use the Torvol shipping label and save a copy. You will receive an email confirming the RMA number. This email will include a prepaid returns shipping label. Use the Torvol shipping label you have received and follow the shipping instructions set out on the label to send the products back to Torvol. We are unable to process returned products sent using an alternate carrier or shipping label. Please ensure that all previous shipping labels or other markings have been removed or covered completely prior to applying the provided return shipping label. Retain a copy of the shipping label with the applicable tracking number signed by an agent of the carrier.
3. Return the product within 14 days of the RMA issue Torvol must receive the returned item within 14 calendar days after an RMA number has been issued. Make sure you pack the
product in a safe packaging. All contents need to be included.

-TORVOL RESELLERS

On torvol.com/where-to-buy you can find all Torvol Authorized resellers categorized based on their country of residense.

-DO YOU WANT TO BECOME AN AUTHORIZED RESELLER?

Send an e-mail on sales@torvol.com and the Torvol sales team will answer your request the sooner possible.