WARRANTY POLICY

Built to take a beating.
Covered for the defect.

Every Torvol pack, case and LiPo Safe Bag is built for the field — hauled, packed, and thrown in and out of cars and cargo holds. Our 2-year warranty covers defects in materials and workmanship — not impact, overloading, or the wear that comes with heavy use. Check the two columns below before you send anything back.
Coverage
2-Year
Remedy
Replace or Repair
Scope
Defects Only

Before you send it back // 30 sec

Most of the returns we see are gear that was used hard, not gear that failed. Run your case against Covered / Not covered first. If it’s a genuine defect, we’ll make it right — fast.

COVERAGE AT A GLANCE

✓  Covered

✓  Purchased on torvol.com or from an authorized distributor

✓  Stitching, seams or fabric that fail under normal use

✓  Zippers, buckles or the PITSTOP smart zipper breaking without impact

✓  Hardware defects (strap loop, handle or D-ring) present on delivery

✓  Wrong, missing or damaged items on arrival (reported within 7 days)

✕  Not covered

✕  Impact, drops and rough handling (transit or checked luggage)

✕  Overloading past capacity, or forcing an over-stuffed zipper

✕  Fuel, solvents, salt water or chemical exposure

✕  Machine washing, tumble drying or harsh cleaning

✕  Modifications (cut, re-sewn, drilled or added hardware)

✕  Normal wear: abrasion, fading, zipper wear from grit and sand

✕  Product from unauthorized resellers, or counterfeits

WHAT THE WARRANTY GIVES YOU

Buy direct from torvol.com or an authorized distributor and you're covered for 2 years against manufacturing defects — from the date of shipment or original purchase.
Covered
Free replacement or repair

If your claim is valid, we replace the defective product free of charge, or repair it where a repair fully restores the product.

Covered
Two full years

Coverage runs 24 months from the date of shipment or your original purchase. Keep your order confirmation — it's your proof of claim.

Covered
Arrival issues — 7 days

Wrong, missing or visibly damaged on delivery? Contact us within 7 days with your order number and photos, and we'll sort it at no cost.

Torvol Pitstop Pro backpack loaded with FPV gear

This warranty applies to every Torvol product — every bag, case, pouch and accessory. Image for illustration only.

WHAT IS NOT COVERED

These bags are built to be hauled, packed and dragged through the field. But damage from how a bag is used, loaded or modified is not a manufacturing defect. These cases fall outside the warranty.
Not covered
Impact, drops & rough handling

Tears or a crushed shell from a drop, a fall, transit handling, or strapping the bag to the outside of a vehicle. Impact is not a defect.

Not covered
Overloading & over-stuffing

Blown seams or split zippers caused by loading past capacity or forcing a zipper over an over-packed compartment.

Not covered
Gear carried in or on the bag

Any damage, loss or malfunction of equipment stored inside or strapped onto the bag — drones, batteries, cameras, radios, goggles or accessories. The warranty covers the bag itself, not its contents.

Not covered
Chemical & fluid exposure

Staining or breakdown from fuel, solvents, adhesives, salt water, or prolonged UV and heat.

Not covered
Improper care

Machine washing, tumble drying, ironing or harsh cleaning agents. Torvol gear is spot-clean only unless the care label says otherwise.

Not covered
Modifications

Any alteration to the original product — added or removed straps, drilled mounts, cut foam, re-stitched panels — voids the warranty on the affected area.

Not covered
Normal wear & tear

Abrasion, scuffs, colour fading, pilling and zipper wear from sand, grit or dust. Cosmetic wear that doesn't affect function is expected.

Not covered
Unauthorized purchases

Product bought from a non-authorized reseller, second-hand items and counterfeits. Warranty applies to the original purchaser only.

Torvol bag in the field

This warranty applies to every Torvol product — every bag, case, pouch and accessory. Image for illustration only.

REPLACED PRODUCTS

6 months
Extra coverage on replacements

Any product we replace under warranty comes with a further 6 months of coverage from the day you receive the replacement — so a repaired or replaced item is never left unprotected.

RETURNS & RIGHT OF WITHDRAWAL

Under EU consumer law, you have the right to withdraw from your purchase within 14 days of delivery, without giving any reason.

To exercise this right, notify us in writing at info@torvol.com with your order number.

Returned items must be unused, in their original condition and packaging, and sent back within 14 days of your withdrawal notice.

Return shipping costs are borne by the customer, unless the product is defective or incorrect.

Refunds are issued within 14 days after we receive and inspect the returned goods.

The right of withdrawal does not apply to customized or personalized products.

How to claim

Procedure

Give us what we need up front and we'll turn it around fast. Claims without proof of purchase and photos can't be processed.

01
Check it's a defect

Run your case against Covered / Not covered above. Damage from use, loading or mishandling falls outside warranty.

02
Get your proof

Dated proof of purchase from torvol.com or an authorized distributor, plus clear photos of the defect and the full product.

03
Contact us

Reach out via torvol.com/support with your order number and photos.

04
We assess & resolve

Our team confirms whether it's covered and arranges a free replacement or refund. Replaced products become the property of Torvol.

More questions?

Check the FAQ or reach out — we're happy to help before you send anything back.

FAQ

Quick answers to the most common warranty and product questions.

Go to FAQ
Contact

Talk to our team about your claim and we'll walk you through it.

Contact us